Steadfast Technologies Pty Limited ABN 60 137 125 734
What personal information we collect
"Personal information" is essentially information or an opinion about an identified living individual or an individual who is reasonably identifiable (e.g. a name and contact details, bank account details).
As its name suggests, "sensitive information" is a more sensitive subset of personal information, which includes health information, criminal history, racial or ethnic origin, sexual orientation, etc).
The information we collect and hold generally includes:
if you are one of our brokers, agents or insurers or an employee of or contractor to any of them: your name and contact information (including telephone and facsimile numbers and email addresses), information relating to the operation of your business, other reference information and information about other parties that you may conduct business with; and
if you are a client of one of our brokers, agents or insurers: your name and contact information (including address, telephone and facsimile numbers and email), date of birth and gender. We may also collect other information required to provide the Service, obtain quotes for an appropriate policy or facilitate the management of your policy. Depending on the type of policy, such information may include your employment details, details of your previous insurance (such as claims history), personal assets and assets of your spouse or partner and sensitive information (such as medical history or criminal record).
How we collect your personal information
We may collect your personal information in a number of ways, including:
if you are one of our brokers, agents or insurers or an employee of or contractor to any of them: directly from you through the Service or via our website, email, telephone or hard copy or online forms or indirectly from the broker, agent or insurer who is your employer; and
if you are a client of one of our brokers, agents or insurers: when your broker, agent or insurer enters your personal information into the Virtual Underwriter platform, INSIGHT platform or otherwise provides it to us through the Services.
In certain circumstances we may be required or permitted by law or Court or Tribunal Order to collect certain personal information about you.
We also automatically collect certain information when you visit our website, some of which may be capable of personally identifying you. Such information includes the type of browser you are using, the type of operating system you are using, your IP address and how you use our website.
You do not have to provide us with your personal information but if you do not provide us with the personal information that we need, we or any of our third party providers may not be able to provide the Service.
Your obligations when you provide personal information of others
You must not provide us with personal information (including any sensitive information) of any other individual (including any of your clients if you are a broker, agent or insurer) unless you have the express consent of that individual to do so. If you do provide us with such information about another individual, before doing so you:
warrant that you have that individual's consent to provide their information to us.
Additional obligations of our brokers, agents and insurers
If we give you or provide you access to the personal information of any individual in connection with the Service, you must only use it:
for the purposes we have agreed to; and
You must also ensure that your agents, employees and contractors meet the above requirements.
The purpose for collecting your personal information and how we use it
We collect and use your personal information for the purpose of providing the Service and directly related purposes.
We also collect and use your personal information for other purposes including:
helping to develop and identify products and services that may interest you, your clients and/persons seeking or offering insurance;
conducting market or customer research;
developing, establishing and administering alliances and other arrangements with other organisations in relation to the promotion, administration and use of our products and services; and
providing ongoing information or opportunities to our brokers, agents or insurers that we believe may be relevant (if you have requested to receive this).
Disclosure of your personal information
Where appropriate we will disclose your personal information to brokers, agents or insurers.
We may also disclose any of the personal information to our advisers such as lawyers and accountants, our related entities, our external service providers such as IT providers or other organisations or their advisers as part of an asset sale or sale of business (all on a confidential basis) where it is required or reasonable in relation to the service. They may be located outside of Australia in other countries like New Zealand, the Philippines and Vietnam.
We will take reasonable steps in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles.
Accuracy, access and correction of your personal information
We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date whenever we collect, use or disclose it. However, we also rely on you to advise us of any changes to your personal information.
Please let us know as soon as possible if there are any changes to your information or if you believe the information we hold about you is not accurate, complete or up-to-date.
If you make a request by contacting us at the contact details below, we will provide you with access to the personal information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any denial of access to your personal information.
Security of your personal information
We take reasonable steps to protect any personal information that we hold from misuse, interference and loss and from unauthorised access, alteration and disclosure. For example, we maintain physical security over our paper and electronic data stores and premises such as locks and security systems. We also maintain computer and network security; for example, by using firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to computer systems.
However, data protection measures are never completely secure and, despite the measures we have put in place, we cannot guarantee the security of your personal information. You must take care to ensure you protect your personal information (for example, by protecting any usernames and passwords). You should notify us as soon as possible if you become aware of any security breaches.
When we collect your personal information, you may elect to receive information about our other products or services. If you no longer wish to receive such information, or you do not want us to disclose your personal information to any other external organisation, you can opt out by contacting us using our contact details below.
How to make a complaint
We will refer your complaint to our Privacy Officer who will investigate the issue and determine the steps (if any) that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation. We will try to resolve any complaint within 14 working days. If this is not possible, you will be contacted within that time to let you know how long it should take us to resolve your complaint.
If you are not satisfied with our determination, you can contact us to discuss your concerns or complain to the Australian Privacy Commissioner via www.oaic.gov.au.
How to contact us
Telephone: +61 2 9495-6500
Facsimile: +61 2 9495-6565
Or write to us at:
Attention: Privacy Officer
PO Box A980
Sydney South NSW 1235
No fee will be charged by us for an access request. However, you may be charged the reasonable cost of complying with the access request.
NOTE: For further information on privacy visit the Australian Privacy Commissioner's website at: http://www.privacy.gov.au
Last Published : 2017